FAQ

Drynoory policies and customer support information

FAQ

# Frequently Asked Questions (FAQ)

**Last Updated: September 16, 2026**

## 1. What is Drynoory?

Drynoory is an online shopping brand operated by **GirDhaan**, the trade name of **SAVALIYA KIRTAN VITTHALBHAI**, a proprietorship business based in Surat, Gujarat, India.

## 2. Is Drynoory operated by GirDhaan?

Yes. Drynoory is operated by **GirDhaan**.

GirDhaan is the trade name of **SAVALIYA KIRTAN VITTHALBHAI** and is responsible for the business operations of Drynoory.shop, including order processing, billing, payments, customer support, and order fulfillment.

## 3. Where is Drynoory based?

Drynoory is operated from:

**Orbit 1, 5th Floor, SHOP-505 AND 505, Saroli Road, Kaylee International, Punagam, Surat, Gujarat – 395010, India.**

## 4. How can I contact Drynoory?

You can contact our customer support team through:

**Phone:** +91 96527 70166
**Email:** [support@drynoory.shop](mailto:support@drynoory.shop)

## 5. What payment methods do you accept?

Depending on availability at checkout, we may accept:

* UPI
* Credit Cards
* Debit Cards
* Net Banking
* Digital Wallets
* Cash on Delivery

Available payment methods will be displayed during checkout.

## 6. How long does delivery take?

Orders are generally processed within **1–2 business days**.

Estimated delivery after dispatch:

* **Gujarat:** 2–4 business days
* **Other locations in India:** 3–7 business days

Delivery times are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, and other transportation conditions.

## 7. Can I cancel my order?

Yes. You may request cancellation **before the order is dispatched**.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact customer support as soon as possible with your order number.

## 8. Can I return a product?

Returns or replacements may be available for eligible situations such as:

* Damaged products
* Incorrect products
* Products materially different from what was ordered
* Eligible quality or manufacturing issues

Please contact us within **48 hours of delivery** for eligible issues.

Certain products may have specific return restrictions depending on their nature, condition, hygiene, safety, or applicable requirements.

## 9. How do I request a refund?

If the refund is approved, it will generally be processed through the applicable original payment method or payment service provider.

Refunds may take approximately **5–7 business days** after approval. The actual time may vary depending on the payment provider or bank.

## 10. What should I do if I receive a damaged product?

Please contact us within **48 hours of delivery** and provide photographs of the product, packaging, and shipping label.

Additional information or a short video may be requested where reasonably required to verify the issue.

For more information, please refer to our **Refund & Return Policy**.

## 11. How can I track my order?

After your order is dispatched, tracking information may be provided through the contact details you supplied during checkout.

You can use the tracking information to check your shipment status with the applicable courier service.

## 12. What if I entered the wrong shipping address?

Please contact us as soon as possible after placing the order.

If the order has not yet been dispatched, we may be able to update the shipping information.

Once the order has been dispatched, changes may not be possible.

## 13. Is Cash on Delivery available?

Cash on Delivery (COD) may be available for selected products and delivery locations.

If available, the option will appear during checkout.

## 14. Do you ship across India?

Yes. We intend to provide delivery across **serviceable locations in India**.

Delivery availability may depend on the customer's PIN code and courier service coverage.

## 15. Is my payment information secure?

Online payments may be processed through secure third-party payment service providers.

Drynoory does not intentionally store complete debit card, credit card, or other sensitive payment credentials on its own servers.

Customers should never share their **OTP, PIN, CVV, password, or other confidential payment information** with anyone claiming to represent Drynoory.

## 16. Where can I find your policies?

You can find our:

* Privacy Policy
* Terms & Conditions
* Shipping Policy
* Refund & Return Policy
* Cancellation Policy
* Payment Policy

on the respective policy pages of **Drynoory.shop**.

## 17. How can I contact you for other questions?

For any other questions regarding products, orders, payments, shipping, returns, or refunds, please contact us:

**Phone:** +91 96527 70166
**Email:** [support@drynoory.shop](mailto:support@drynoory.shop)

### Business Information

**Brand Name:** Drynoory
**Legal Name:** SAVALIYA KIRTAN VITTHALBHAI
**Trade Name:** GirDhaan
**Business Constitution:** Proprietorship
**Website:** drynoory.shop

### Business Address

**Floor No.:** 5th
**Shop/Flat No.:** SHOP-505 AND 505
**Building Name:** Orbit 1
**Road/Street:** Saroli Road
**Nearby Landmark:** Kaylee International
**Locality/Sub Locality:** Punagam
**City:** Surat
**District:** Surat
**State:** Gujarat
**PIN Code:** 395010
**Country:** India

**Drynoory — Operated by GirDhaan**

Last updated: 16 Sep 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.