Refund & Return Policy

# Refund & Return Policy

**Last Updated: September 16, 2026**

At **Drynoory**, operated by **GirDhaan**, we aim to provide quality products and a reliable shopping experience. This policy explains when returns, replacements, and refunds may be available for orders placed through **drynoory.shop**.

## 1. Eligibility for Return

A return or replacement may be accepted in the following situations:

* The wrong product was delivered.
* The product arrived damaged.
* The product received is materially different from the product ordered.
* The product has a manufacturing or quality issue that is covered by the applicable product policy.

For eligible issues, customers should contact us within **48 hours of delivery**.

## 2. Proof Required

To help us verify a return or replacement request, customers may be asked to provide:

* Order number
* Photographs of the product
* Photographs of the packaging and shipping label
* A short video showing the issue, where reasonably required
* A description of the problem

We may review the information provided before approving a return, replacement, or refund.

## 3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene, safety, or applicable legal requirements.

Unless the product is damaged, defective, incorrect, or otherwise eligible under applicable law, opened or used products may not be accepted for return.

For food and dry-fruit products, returns may be restricted once the product has been opened or used, except where the product is damaged, defective, incorrect, or otherwise eligible under applicable law.

## 4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within **48 hours of delivery**.

After reviewing the information provided, we may offer an appropriate resolution, which may include:

* Replacement of the product
* Refund of the eligible amount
* Another reasonable resolution agreed with the customer

## 5. Return Shipping

If a return is approved because we sent an incorrect or damaged product, we will provide appropriate instructions regarding the return shipment.

For other return requests, return shipping arrangements may depend on the specific product and circumstances.

## 6. Refund Process

Once an eligible refund is approved, the refund will be processed through the applicable payment method or payment service provider.

Depending on the payment method and financial institution, it may take approximately **5–7 business days** for the refunded amount to appear in the customer's account.

The actual processing time may vary depending on the payment gateway, bank, card issuer, or other payment service provider.

## 7. Order Cancellation

Orders may be cancelled before dispatch, subject to our **Cancellation Policy**.

Once an order has been dispatched, cancellation may no longer be possible.

## 8. Exchanges / Replacemen